Frequently Asked Question

Answer :

1. There's 2 type of queue flow in MPP Banda Aceh City, first is reguler queue and online queue
2. Online queue is a queue where people book the queue before come and going to MPP. The queue can be booked maximum at D-1 from service working day in MPP.
3. Antrian online merupakan antrian dimana masyarakat melakukan booking antrian sebelum ke MPP. Antrian dapat di maksimal H-1 dari hari kerja pelayanan di MPP.

Answer :

1. To register for online queues through the website, please visit the Banda Aceh City MPP website address, namely https://app.mpp.bandaacehkota.go.id/
2. The public can also download the Online Queue application at Google Play for Android and at App Store for IOS
3. Pertama masyarakat mendaftar akun terlebih dahulu di aplikasi antrean online
4. First, people register for an account in the online queuing application
5. Then select the desired service and visit time
6. After that, the public will get a queue registration code

Answer :

1. After the community has received service, the community can provide criticism and suggestions through the online queuing application
2. Visit the website or open the online queuing application, if it has been served, a notification will automatically appear to provide ratings and reviews of the officer service

Answer :

1. We provide a special room for complaints or criticism and suggestions at MPP Banda Aceh City. Officers will serve and respond to complaints no later than 2x24 hours after the complaint/suggestion criticism is received.
2. If people are unable to come to MPP Banda Aceh City to submit aspirations / complaints, complaints can be submitted online through the MPP Care Banda Aceh City application.

Answer :

1. First, the community submits a complaint.
2. Then your Report / Complaint will be verified by our officers no later than 2x24 hours (working days).
3. Then the Officer will provide follow-up on your complaint based on the verification results.
4. After that, the public will receive a notification via SMS & email related to the complaint.

Answer :

1. First, select the Complaints menu on the Banda Aceh City MPP website.
2. Then select the Submit a Complaint button.
3. After that, the public chooses from the 3 available report classifications, namely Complaints, Aspirations, Requests for Information.
4. Complete the report form correctly and completely.
5. Furthermore, if the submission has been made, the public will receive an sms and email notification regarding the complaint.

Answer :

1. On the complaints page, select the Monitor Complaints menu
2. Enter the complaint registration code in the search field or you can also search by Email & No. Telephone.
3. After that, the details of the complaint report will appear.

Answer :

The Community Satisfaction Survey (SKM) aims to measure the level of community satisfaction as service users and improve the quality of public service delivery. The Community Satisfaction Survey is carried out accordingly with the provisions in Permenpan RB Number 14 of 2017 concerning Guidelines for Preparation of Community Satisfaction Survey.

Answer :

1. First, select the SKM menu on the MPP Banda Aceh City Website
2. Then select the Take Survey button.
3. After that, select one of the available agencies.
4. Complete your personal data according to your Identity Card.
5. Next, please fill out the survey completely.
6. Selanjutnya silakan isi survei sesuai dengan pertanyaan dengan lengkap.